Holt Dental Support Policies & FAQ's
Holt Dental Supply Inc. Policies
At Holt Dental Supply, Inc. our goal is to help the dental practitioner provide their patients with quality care. In order to achieve this goal, we encourage our sales teams and employees to operate within our strong corporate value system. These values are the timeless guiding principles that are the reason we exist. They are also one of the many ways you can trust that we are working to provide value to you, our customer, to help you provide quality patient care.
FAQ's
Credits
Q: When I need to return a product, how do I return back to Holt Dental Supply, Inc.?
A: Returns should be given to your Holt Dental Supply sales representative with a copy of the original invoice. The Sales Representative will return the product back to Holt Dental Supply, Inc.
Q: What if I don't have a Holt Dental Supply Representative?
A: You can contact Customer Service at 888-458-7200 and request a call tag for the return of the products.
Q: How will I know when I have been credited?
A: You will receive a Yellow Credit Memo from Holt Dental Supply, Inc. showing what products have been returned and the credit amount. Holt Dental Supply, Inc. will credit or exchange any product that is defective or does not perform to your satisfaction. We ask that you send a copy of the original invoice along with an explanation or reason for the return through your Holt Dental Supply sales representative within 30 days of purchase. Your credit will follow shortly. Any item that has reached its expiration date will not be accepted for credit consideration. All small equipment, especially handpieces, must be returned unopened if credit is to be issued.
Equipment
Q: How long will an equipment review take?
A: The review takes approximately 2 hours.
Q: Is there a charge for this program?
A: Yes. The charge varies with the size of each office.
Q: What equipment manufacturers does Holt Dental represent?
A: All major lines of equipment are available through Holt Dental.
Q: Who do I call for more information regarding equipment purchases?
A: Call Holt Dental Supply's convenient toll free number (888-458-7200) for additional information or the name and number of your closest Holt Dental Equipment sales representative.
Q: Does Holt Dental service all brands of equipment that it sells?
A: Yes. Holt Dental's service team can make recommendations whether service is necessary or the purchase of new equipment is a better option.
Q: What types of offerings does Holt Dental Supply provide?
A: Holt Dental Supply can arrange equipment purchases, lease purchases, working capital loans, construction loans, supply loans, consolidation loans and practice acquisition financing.
Q: Does Holt Dental offer lines of credit for practices?
A: Yes. Using the financial programs available through Holt Dental as a resource for your practice allows you to protect your local bank lines personal matters. It makes sense to always have a secure line of business credit for your practice.
Q: How long does credit approval take?
A: Generally, credit approval is accomplished within 24 hours.
Q: What number can I call to get more information?
A: Call 1-888-458-7200
General Questions
Q: What are Holt Dental's terms for merchandise?
A: 30 days from date of invoice
Q: What are the terms for equipment purchases?
A: Equipment purchases over $10,000 are due 10 days from date of installation. 1-1/2% finance charge per month thereafter.
Q: When do statements get sent out?
A: Statements are printed the last day of the month and are sent out the next business day.
Q: When do finance charges get applied?
A: Finance charges are applied to amounts over 30 days. They are subject to a 1.5% finance charge.
Q: Can I pay off of a statement?
A: Yes, if your accounting practice is to pay off a statement that is fine as long as you pay the statement as soon as you receive it to avoid finance charges.
Q: Can I pay by Credit Card?
A: We do accept credit card payments of Visa, Mastercard, Discover and American Express.
Q: My statement doesn't show my payment?
A: We have two formats for our statements:
- "Open Item" This means that the only thing that will show on your statement is open invoices or credit memos. Payments will not show because once they are applied they are no longer considered open.
- "Balance Brought Forward" This statement will show a balance brought forward from the previous month and will then show you all your activity for the current month. Invoice, credit memo and payment activity.
If you desire one format over the other please call our office and we can change that statement format that you receive.
Office Design
Q: How can I convey an impression of high trust - low fear?
A: First impressions do matter. The overall ambience of the office from the moment they enter the reception area is the first line of defense. Incorporating an open and welcoming reception desk, a well planned lighting scheme, interesting ceiling design and thoughtful finish selection can do much to put patients at ease. Fireplaces, fish tanks, televisions, juice bars and children's play area are pleasant diversions. Offering these options allow patients to feel more in control.
Incorporating a window in the treatment room is an ideal psychological diversion/escape for the patient. Other stress reducing amenities in the treatment rooms can include ceiling monitors to play DVD's, CD player with headphones and warm towels to freshen with.
Q: What is the optimal size and layout of a treatment room?
A: Dimensions and layout of the treatment room are based on:
- Work space for the dental assistant
- Access to the dynamic and static instruments during treatment
- Efficient traffic flow into and out of the operatory
- Proper placement of dental equipment when Doctor and Assistant are ergonomically positioned at the chair
- Room should face north or east on a window wall
A: Here are many pros to the rear delivery system. In this layout, dynamic instrumentation is delivered from the 12 o'clock position, behind the patient's head. Advantages:
- Good patient access to the chair
- All instrumentation is out of patient's view
- Accommodates left or right hand positioning
- Single utility location requiring minimal floor space
- Supports peripheral operatory equipment